MICROSOFT 365
BUSINESS
VOICE

The phone system designed for small and medium business

Manage your business calls with Microsoft teams
Microsoft Business Voice - Built for productivity

BUILT FOR PRODUCTIVITY

Microsoft 365 Business Voice is a cloud-based phone system built for productivity. It integrates into Microsoft 365 for an all-in-one communication solution that brings together calling, meetings, and messaging into a single application, Microsoft Teams.

Microsoft 365 business voice overview

enterprise grade phone systems

ENTERPRISE-GRADE PHONE SYSTEM

Reliable and secure calling delivered from Microsoft’s trusted cloud.

Audio Conferencing

BUILT-IN AUDIO CONFERENCING

Add flexibility to your meetings with a dial-in number, integrated into every online meeting.

Calling Plan

CALLING PLAN

Get new phone numbers or migrate existing ones. Make and receive PSTN calls to any number.

All-in-one Communication

ALL-IN-ONE COMMUNICATION

Transform how work gets done by unifying calling, chat, meetings, calendar, and email.

Intelligent Calling

EASY & INTELLIGENT CALLING

Communicate with more flexibility, ease, and intelligence so you can stay connected.

Microsoft Cloud

DELIVERED FROM MICROSOFT’S CLOUD

Work confidently with a reliable and secure cloud-based solution.

SAVE TIME AND MONEY

Reduce complexity, training and having to remember multiple logins by consolidating your apps with a single provider for all your communications.

CONNECT FASTER AND EASIER

Start a call, schedule and join meetings more easily, right from Outlook. Your attendees can join just as fast from Outlook or any web browser without application downloads or sign-in required.

Calling, chat and meetings in a single app

Simplify your communications by unifying calling with chat and meetings in Microsoft Teams. Your contacts and calendar are connected across Teams and Outlook. And take collaboration to the next level by using Word, Excel and PowerPoint within calls and meetings.

Call from anywhere, on any device

CALL FROM ANYWHERE, ON ANY DEVICE

Stay connected with a single phone number across your computer, mobile device and desk phone. Get a consistent experience across devices with the Microsoft Teams app and Teams devices. Make calls and join meetings with one-click.

Microsoft 365 Voice comes with Ai based Auto attendants and simple menu based IVR’s.

Setup menu systems for your customers to contact the right department and direct them to the right team based on real time voice recognition or traditional menu buttons.

Microsoft 365 Business Voice

£12.00 USER/MONTH

Price does not include VAT.

Microsoft 365 Business Voice includes:

• Cloud-based phone system with advanced features including call transfer, multi-level auto attendants, and call queues.

• Domestic calling plan including 1,200 minutes (1 per user) within UK.

• Dial-in audio conferencing for up to 250 people per meeting.

• Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web, and desk phones.

• 24×7 customer support, backed by Microsoft.

Business Voice requires an Microsoft 365 subscription that includes Microsoft Teams2. It is an add-on subscription for up to 300 users, that cannot be used standalone.

YOUR EQUIPMENT OPTIONS

All equipment is Teams Certified

CP960

CP960

Conference phone for huddle and large conference rooms

T4S

T4S

Entry-to-mid level phones for common area and call center

T56A

T56A

Mid-level android phone for office workers

T58A

T58A

Premium android phone for executive rooms

VP59

VP59

Personal desk, open work space

VP200

VC200

Huddle / Phone room | 2 – 6 people

MVC500

MVC500

Medium meeting room | 6 -12 people

MVC800

MVC800

Large meeting room | 12 – 20+ people

LOGITECH

LOGITECH

Deliver premium audio and reliable call clarity

MICROSOFT TEAMS ROOMS

Bring the power of Microsoft Teams into your meeting rooms. Start your meetings on time with one touch, experience rich HD audio and video, and share content with the room and remote participants easily.

Microsoft Teams Rooms

license comparison

SERVICETEAMS LINKTEAMS LINK PROMICROSOFT
Uk Inclusive MinutesUnlimitedUnlimited1,200 Minutes**
International Calling BundleNot Included**Not Included**Not Included**
Number Porting SupportedYesYesYes, With Limitations
New UK DDIAllAll90 Major Cities
International Outbound In-Country127 Countries127 Countries12 Countries
Dialling33 Countries33 Countries12 Countries
Call Queues & Ring GroupsYesYesYes
Follow-the-Sun RoutingYesYesYes
Auto AttendantYesYesYes
Music on HoldYesYesYes
Group VoicemailYesYes
Visual Routing ManagerYesYes
Advanced Disaster RecoveryYesYes
Mifid II Compliant Call recording*YesYes
Skill Based RoutingYes
Power BI ReportingYes
Supervisor DashboardYes
Contact Centra WallboardYes
Monthly Fee / Per User£16£21£12

*Additional Licence needed for recorded users / Per User cost    ** calls outside of bundle charged at suppliers rate card

IMPLEMENTATION PACKS BUSINESS VOICE

SERVICEPACK 1PACK 2PACK 3TAILORED
User bracket0-10 Users10-5050-100100-300
IVR / Call RoutingSimple 1-2 call groups Single level IVRMedium 2-5 call groups up to 3 single level IVR’sComplex 5+ Call groups 3+ IVR’s, multiple levelsComplex + Large number ports. Complex/Multiple Call groups. Business Critical functionality.
Training / Adoption1 session delivered remotelyUp to 2 sessions delivered remotelyCustomised training, multiple sessions. Delivered on site/remotelyCustomised training, multiple sessions. Delivered on site/remotely
Tenant AssessmentIncludedIncludedIncludedIncluded
Single Sign on setup£65 per device£45 per device£30 per deviceCall for pricing
Optional – Device setup*£950£2,850Call for pricingCall for pricing

*Supported official Teams Device

SCOPE

PROJECT AREAIN SCOPEOUT OF SCOPE
Evaluable current environmentAssess network readiness to include bandwidth planning and network requirementsNew equipment
Configure Business Voice core featuresAuto – Attendant or Call queueMaking network changes
Configure endpoint devicesUpdating firmware and provision devicesInstallation of Teams client
Coordinate number porting / new numbersGathering number requirements and starting portInstalling phones on desks
TrainingBased on slide – Teams trainingTeams meeting rooms installation
Initial cut overRemote Go-Live supportAdditional fees may be needed for number porting
Continual SupportFOC as part of CPIT adoption, security and IT Support plansCall for details if not currently under contract

license comparison

TEAMS LINK
UK Inclusive Minutes
Unlimited
International Calling Bundle
Not Included**
Number Porting Supported
Yes
New UK DDI
All
International Outbound In-Country
127 Countries
Dialling
33 Countries
Call Queues & Ring Groups
Yes
Follow-the-Sun Routing
Yes
Auto Attendant
Yes
Music on Hold
Yes
Group Voicemail
Yes
Visual Routing Manager
Yes
Advanced Disaster Recovery
Yes
Mifid II Compliant Call recording*
Yes
Skill Based Routing
No
Power BI Reporting
No
Supervisor Dashboard
No
Contact Centra Wallboard
No
Monthly Fee / Per User
£16
TEAMS LINK PRO
UK Inclusive Minutes
Unlimited
International Calling Bundle
Not Included**
Number Porting Supported
Yes
New UK DDI
All
International Outbound In-Country
127 Countries
Dialling
33 Countries
Call Queues & Ring Groups
Yes
Follow-the-Sun Routing
Yes
Auto Attendant
Yes
Music on Hold
Yes
Group Voicemail
Yes
Visual Routing Manager
Yes
Advanced Disaster Recovery
Yes
Mifid II Compliant Call recording*
Yes
Skill Based Routing
Yes
Power BI Reporting
Yes
Supervisor Dashboard
Yes
Contact Centra Wallboard
Yes
Monthly Fee / Per User
£21
MICROSOFT
UK Inclusive Minutes
1,200 Minutes**
International Calling Bundle
Not Included**
Number Porting Supported
Yes, With Limitations
New UK DDI
90 Major Cities
International Outbound In-Country
12 Countries
Dialling
12 Countries
Call Queues & Ring Groups
Yes
Follow-the-Sun Routing
Yes
Auto Attendant
Yes
Music on Hold
Yes
Group Voicemail
No
Visual Routing Manager
No
Advanced Disaster Recovery
No
Mifid II Compliant Call recording*
No
Skill Based Routing
No
Power BI Reporting
No
Supervisor Dashboard
No
Contact Centra Wallboard
No
Monthly Fee / Per User
£12

*Additional Licence needed for recorded users / Per User cost    ** calls outside of bundle charged at suppliers rate card

IMPLEMENTATION PACKS BUSINESS VOICE

PACK 1
User bracket
0-10 Users
IVR / Call Routing
Simple 1-2 call groups Single level IVR
Training / Adoption
1 session delivered remotely
Tenant Assessment
Included
Single Sign On setup
£65 per device
Optional – Device setup*
£950
PACK 2
User bracket
10-50
IVR / Call Routing
Medium 2-5 call groups up to 3 single level IVR’s
Training / Adoption
Up to 2 sessions delivered remotely
Tenant Assessment
Included
Single Sign On setup
£45 per device
Optional – Device setup*
£2,850
PACK 3
User bracket
50-100
IVR / Call Routing
Complex 5+ Call groups 3+ IVR’s, multiple levels
Training / Adoption
Customised training, multiple sessions. Delivered on site/remotely
Tenant Assessment
Included
Single Sign On setup
£30 per device
Optional – Device setup*
Call for pricing
TAILORED
User bracket
100-300
IVR / Call Routing
Complex + Large number ports. Complex/Multiple Call groups. Business Critical functionality.
Training / Adoption
Customised training, multiple sessions. Delivered on site/remotely
Tenant Assessment
Included
Single Sign on setup
Call for pricing
Optional – Device setup*
Call for pricing

*Supported official Teams Device

SCOPE

IN SCOPE
Evaluable current environment
Assess network readiness to include bandwidth planning and network requirements
Configure Business Voice core features
Auto – Attendant or Call queue
Configure endpoint devices
Updating firmware and provision devices
Coordinate number porting / new numbers
Gathering number requirements and starting port
Training
Based on slide – Teams training
Initial cut over
Remote Go-Live support
Continual Support
FOC as part of CPIT adoption, security and IT Support plans
OUT OF SCOPE
Evaluable current environment
New equipment
Configure Business Voice core features
Making network changes
Configure endpoint devices
Installation of Teams client
Coordinate number porting / new numbers
Installing phones on desks
Training
Teams meeting rooms installation
Initial cut over
Additional fees may be needed for number porting
Continual Support
Call for details if not currently under contract

TEAMS TRAINING

Based on 10 users – 2 hour session

TRAINING AGENDA

• How to access

• Make and receive calls

• Call history

• Hold Function

• Transfer calls

• Presence (DND, Busy, Away)

• Add users to calls

• Schedule meetings

• Voicemail

• Changing active device in meetings

Existing customer?

Contact your Client Success Manager.

New customer?

Get in touch!