ADOPTION, SECURITY & IT SUPPORT

IT support

SIMPLE PER USER PER MONTH PLANS

Not just IT Support!! We want to give you more. Tools that support your Digital Adoption and enhance your Security. Helping you maximise your investment in Office 365.

CHOOSE A PLAN THAT WORKS FOR YOU…

PLAN ONE: ADOPTION

Get the most out of O365 with Red Hot Teams Culture, outcome based training, and Microsoft licence management.

OFFICE 365 DIGITAL ENABLEMENTRED HOT TEAMS & CULTURE
Plan 1 - Adoption
Plan 2 - Adoption & Security

PLAN TWO: ADOPTION & SECURITY

Proactively manage O365 security plus raise awareness of GDPR, phishing threats and data security.

SECURITY AWARENESS TRAININGOFFICE 365 SECURITY MANAGEMENT

PLAN THREE: ADOPTION, SECURITY & IT SUPPORT

Remote support with options for escalation to site.

BOOK A CALL BACK
Plan 3 - Adoption, Security & Support
Plan 4: Tailored

PLAN FOUR: TAILORED

If you need escalation to site, out of hours or 3rd line only then our tailored IT Support Plan 4 is for you, contact us for a price.

FIND OUT MORE

AN EXPERIENCED HELPDESK TEAM YOU CAN TRUST

Our Microsoft certified team of technicians have been supporting IT systems for over 25 years so your business is in safe hands.

REAL STAT: 97.1% POSITIVE FEEDBACK

We don’t just want to give you great service, we want to WOW you! In 2 and a half years we’ve received nearly 7,500 individual pieces of feedback on helpdesk tickets, 97.1% of which were positive.

IT Support Feedback

WE’LL LOOK AFTER YOUR DIGITAL STRATEGY

As a Cooper Parry IT client you get a dedicated Technical Consultant, as well as keeping you up to date with the latest technologies, their job is to ensure you have a Digital Strategy which is aligned to your business vision and how you want your people to work.

PLAN 1ADOPTION

£ 7.50

Per User
  •  End User IT Support, 1st & 2nd Line, Remote
  • Telephone Availability: 8-6 Mon – Fri
  • Escalation to Site***
  • Maximum Support Hours Per Month: Unlimited**
  • Microsoft Licence Management*
  •  Administration of Users
  • 3rd Line Support, Remote
  • O365 Digital Enablement System
  • Security Awareness Training
  • CP Red Hot Teams Culture – 4 X apps
  • O365 Security Management
  • Account Manager
  • Evergreen Strategy Planning

PLAN 2PLAN 1 + SECURITY

£ 12.50

Per User
  •  End User IT Support, 1st & 2nd Line, Remote
  • Telephone Availability: 8-6 Mon – Fri
  • Escalation to Site***
  • Maximum Support Hours Per Month: Unlimited**
  • Microsoft Licence Management*
  •  Administration of Users
  • 3rd Line Support, Remote
  • O365 Digital Enablement System
  • Security Awareness Training
  • CP Red Hot Teams Culture – 4 X apps
  • O365 Security Management
  • Account Manager
  • Evergreen Strategy Planning

PLAN 3PLAN 2 + IT SUPPORT

£ 25

Per User
  • End User IT Support, 1st & 2nd Line, Remote
  • Telephone Availability: 8-6 Mon – Fri
  • Escalation to Site***
  • Maximum Support Hours Per Month: Unlimited**
  • Microsoft Licence Management*
  • Administration of Users
  • 3rd Line Support, Remote
  • O365 Digital Enablement System
  • Security Awareness Training
  • CP Red Hot Teams Culture – 4 X apps
  • O365 Security Management
  • Account Manager
  • Evergreen Strategy Planning

PLAN 4TAILORED

£ CALL

Esc to site, OOHs, 3rd line
  • End User IT Support, 1st & 2nd Line, Remote
  • Telephone Availability: 24/7
  • Escalation to Site***
  • Maximum Support Hours Per Month: Unlimited**
  • Microsoft Licence Management*
  • Administration of Users
  • 3rd Line Support, Remote
  • O365 Digital Enablement System
  • Security Awareness Training
  • CP Red Hot Teams Culture – 4 X apps
  • O365 Security Management
  • Account Manager
  • Evergreen Strategy Planning

*Licence management only, Support restricted to licenced product only. **Subject to fair use. ***Available as Block hours bolt on purchase

MANAGED IT SUPPORT SERVICES CENTRED AROUND OFFICE 365 & TEAMS ADOPTION