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How Chat Bots Are Changing The Retail Sector

Traditional retailers with large in-store presences are struggling to keep up with customer satisfaction now that customers have the option to shop via online and mobile phones.

Customers can, and do, ask for support, take advantage of deals, and browse various stores within chat apps. As a result, retailers are turning to chatbots to give customer more accessibility to merchants. These retail chatbots offer consumers a variety of options, generally in a question-and-answer format with the ability to complete tasks without ever leaving their messaging application.

Cooper Parry IT are Microsoft's Global Partner of the Year 2019

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