HOW IS COVID-19 AFFECTING OUR BUSINESS?
The safety of our team and our customers is our top priority, so as per the government advice, we have shut our offices and our teams are all working remotely from home.
However it’s still very much business as usual!
Our business is built around the cloud and connectivity tools that we sell. So our teams are working as normal from home, providing the same level of service as we would be if we were all in the office.
WHAT DOES THIS MEAN FOR YOU?
THE SAME SERVICES, NOW ALL DONE REMOTELY.
Our teams have been doing Business Central implementations remotely for years. Our tech support is all carrying on is usual, and our other product lines, services and training are all rolled out and implemented remotely as well.
So nothing will change in terms of our support to you, and our ability to offer the same products. If you’re interested in switching to a new ERP system, we can still carry that all out for you remotely, provide full training over video chat and screen sharing and implement remotely as well.
So our full services are carrying on as usual, all done remotely to provide you and your teams with maximum support, all whilst remaining safely isolated.
OUR REMOTE WORKING TOOLS MEANS IT’S BUSINESS AS USUAL, ALL THE SAME PRODUCTS, ALL THE SAME SERVICES, ALL DELIVERED REMOTELY
WE’RE HERE TO HELP WITH REMOTE WORKING SOLUTIONS
Our cloud toolsets are what allow us to continue business as usual. We’ve taken years to fine-tune our toolsets and cloud technology to create a business that can work entirely remotely, and this plays a huge part in what makes our Digital Culture what it is.
But we would say that wouldn’t we? Well don’t just take our word for it… we’ve been in the Sunday Times Top 100 Companies to Work for for 4 years in a row, going up to 8th this year!
So we’re experts in this technology, and we are here to help you get up and running ASAP with the same toolsets to allow your business to work as effectively as possible with your teams working from home.
If you’d like to jump straight in and see how we can help, just get in touch or arrange a call back and we’ll be happy to run though getting the tools you need up and running ASAP.
THE TOOLS YOU NEED FOR REMOTE WORKING
Whether it’s Microsoft Teams or Office 365 security you need, we can help. Our free of charge Digital Culture Review will quickly help build your digital strategy and set you off on the right journey for your business.
Services like our CP Teams Kickstart Pack and our Office 365 Digital Enablement System will help you realise the potential of software you may already have, and we can get these setup for you if you don’t already.
At CPIT we’re hands on, our Adoption, Security & IT Support managed service plans not only mean that we’re there when you need us, we’re also here to help you roll out and adopt Microsoft tech to enable your Digital Culture and get your teams up and running from home as quickly as possible.
LEARN MORE ABOUT OUR SOLUTIONS
DIGITAL CULTURE, REMOTE COLLABORATION & FLEXIBLE WORKING TOOLS
20TH MARCH 2020 – watch the recap video now
Everyone’s talking about Digital Culture – and there’s never been a better time to get yours right. Learn how cloud tools can ensure business continuity, enabling your staff to carry on as normal, wherever they are working from.
Got FOMO? Don’t worry, you can catch the full video recap of the webinar below.
Have you considered implementing mitigating controls to ensure the continuity of operations in the event of a severely reduced workforce due to the pandemic outbreak?
The team are working remotely from their home addresses. They all have the necessary technology to be able to perform their roles from home.
In the event of a reduced workforce, we will redeploy the team into the areas requiring additional help to ensure service levels are maintained for you.
What is our Recovery Time Objective (RTO) and Recovery Point Objective figures for the services we provide to clients which can be achieved in the event of a crisis or disaster.
Our RTO is largely governed by the response time we receive from Microsoft, as they are the hosting provider for Dynamics 365 Business Central. As soon as we receive a Business Critical support ticket from you, our response time is 15 minutes. We are able to report a similarly critical ticket with Microsoft, whereby they respond as quickly as possible. A reported production outage in the cloud environments is rare, and is treated extremely seriously.
RPO is expected to be up to as little as 5 minutes as the SQL environments on which Microsoft host Business Central are taking geo-redundant backups frequently. See this link from Microsoft which explains in more detail https://docs.microsoft.com/en-us/azure/sql-database/sql-database-automated-backups?tabs=single-database and https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/faq#how-often-are-production-databases-backed-up
Has a risk assessment of our own supply chain, including any and all critical suppliers, been conducted to ensure all services provided to our clients will not be affected in the event of supply chain interruption?
We are fortunate that as a Microsoft Partner, the products and services we provide are supported by their world class Security, Privacy and Compliance. For further details, please refer to the following link: https://www.microsoft.com/en-gb/trust-center
Have we conducted an assessment of the services we provide to our clients to fully understand the risk and impact to those services, that the recent pandemic outbreak may have?
We know how important your systems are to your business and we are continually reviewing how we best support our customers through this challenging time via the methods described above.
THE LATEST COVID-19 NEWS AND HOW IT AFFECTS YOUR BUSINESS
To keep up to date with all the latest COVID-19 news, how it affects your business, your people, your finances and more, head on over to our Corona Hub below.
Updated daily by our Covid-19 Taskforce, and breaking down what all the daily announcements mean when it comes to your business.